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INFORMATION TECHNOLOGY RESOURCES |
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Help Desk |
Instructions New User Novell Login Instructions |
Groupwise Tips |
PM Tools Tips |
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GroupWise Address
Book Information When you go into the address
book and make changes yourself, you are only changing your personal
address books. In order for the changes to be seen by everyone in
GroupWise, the changes need to be made by IT to the Novell GroupWise
Address Book. |
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Helpdesk
Self-Service (not to be confused
with Self-Service Password Reset) is a new web-based
software tool which provides you with real-time access to
the issues tracking system used by the OIT Help Desk.
Through this site you're able to Create a ticket, review
your Open and Closed Issues, Add Notes to an existing ticket
and review the status of current Outages. This
product allows you, the help desk customer, to perform many
of the functions over the web that would have required a
phone call to the help desk.
Additionally, the system
is integrated with the help desk knowledge base, enabling
you to solve your own problem. The knowledge base contains
a Top 10 list of common problems, a
step-by-step troubleshooter, and the ability to perform a
text search on solutions.
To access Helpdesk
Self-Service, just click on
http://129.189.62.61/sog/
enter your Helpdesk Self Service Login and Password to
access the system. Your
Helpdesk Self-Service Login is
your "Last name, First Name". On everyone's
initial login entry to Helpdesk Self-Service,
the password defaults to "password".
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